Refund Policy

1. 90-Day Money-Back Guarantee

We offer a 90-day money-back guarantee on all purchases. If you are not completely satisfied with your purchase, you may return the product within 90 days of the date of receipt for a full refund of the purchase price.

2. Eligibility for Refund

To be eligible for a refund, the following conditions must be met:

• The return request must be made within 90 days of receipt
• The product must be unused and in its original packaging
• A valid proof of purchase (order confirmation or receipt) must be provided
• The product must not show signs of misuse or damage caused by the customer

3. How to Request a Refund

To initiate a return, please contact our customer service team at support@bonnesaffaires.org with your order number and reason for the return. We will provide you with return instructions and a return shipping label.

4. Return Shipping

Return shipping costs are covered by Bonnes Affaires. We will provide you with a prepaid return shipping label. Please use the provided label to return the product.

5. Refund Processing

Once we receive and inspect your returned product, we will send you an email notification confirming the receipt of your return. Your refund will be processed within 5-10 business days and will be credited to the original payment method used for the purchase.

6. Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately at support@bonnesaffaires.org with photos of the damage. We will arrange for a replacement or full refund at no additional cost to you.

7. Exchanges

If you would like to exchange a product for a different item, please return the original product following our return process and place a new order for the desired item.

8. Non-Refundable Items

The following items are not eligible for refund:

• Products that have been used or altered
• Products without original packaging
• Gift cards

9. Contact Us

If you have any questions about our refund policy, please contact us at support@bonnesaffaires.org. Our customer service team is available Monday through Friday, 9:00 AM to 6:00 PM.